A detailed explanation of Poros Rummy Refund Policy is given below:
Poros Rummy is not responsible for any loss resulting from the cancellation of any games due to service outages caused by the failures of our service providers, computer viruses, natural disasters, or any other reason that is beyond our control. You acknowledge that you will not be entitled to any refund due to cancellation of games caused by factors that are beyond the reasonable control of Poros Rummy.
Transactions to transfer money to your Poros Rummy cash account have to be made through PhonePe payment gateways. Poros Rummy is not responsible for the denial or rejection of any transactions as they are subject to the terms and conditions of the PhonePe payment gateways. Poros Rummy digital may reverse any transactions, and the specific amount will in such a case be refunded to the financial instrument/platform that was used by you to perform the transaction.
Rummy contests, offers, bonuses, tournaments, and games in the Promotion Section on Poros Rummy may get canceled or discontinued at any moment without any prior notice. Poros Rummy disclaims any liability, except the refund of your entry fee wherever applicable.
Poros Rummy has a "Refer & Earn" program in which users can refer their friends to Poros Rummy and get referral bonuses for successful referrals. To learn more, check out the Terms and Conditions of our "Refer and Earn" program here.
Poros Rummy provides the digital good to your user ID after the payment is successfully processed. Please refer to the terms and conditions for more details.
Your refund request has been successfully submitted, and we are currently processing it. The refunded amount will be returned to the original payment method and should be received within 3-7 business days.
If you have not received the refund after 7 business days, please contact your payment platform or bank for verification. Alternatively, you can reach out to our customer service, and we will assist you in checking the status and processing the refund.