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Responsible Gaming

We operate as a responsible gaming company and encourage our players to play responsibly. We carefully monitor the playing activities of our players and alert them if they develop any compulsive behavior. We take precautionary measures including the following to make sure that we offer a good online rummy gaming experience.

  • People below 18 years of age are not permitted to create a Poros Rummy account or play games on our Website/Mobile App.
  • There is 24/7 monitoring of the players activities with an anti-fraud algorithm to detect any unfair play, including collusion.
  • Anti-collusion measures are implemented for every rummy game.
  • Player information is confidentially stored using high-level encryption for safety.
  • Our Website/Mobile App has features that limit the amounts of cash deposits.
  • A cash deposit limit is set on the site to discourage irresponsible gaming and prevent players from making deposits beyond reasonable means.
  • There is KYC verification for player protection and game security.
  • We encourage every player to play responsibly and may send periodic notifications/alerts to players who are found to be spending excessive amounts of time on Poros Rummy, advising them to take a break from gaming on the Website/App.
  • If you do not want to play our games for a certain period of time, you can self-exclude yourself from Poros Rummy games for a specific period of time, from 48 hours to 6 months, by using our self-exclusion feature. You can exclude yourself from playing our games for 48 hours, 72 hours, 1 week, 2 weeks, 1 month, 2 months, or 6 months. After you have placed a self-exclusion request and your request has been processed, you shall not be able to play our games for that specific period of time. Please note that a self-exclusion period cannot be reversed or changed once it has been set and confirmed. Moreover, you shall not be allowed to create another account on Poros Rummy. If you have any balance in your Poros Rummy account at the time of making a self-exclusion request, that balance will be retained until your return, unless you place a withdrawal request.

Refund Requests

In cases of accidental or erroneous cash credits to any party, user or company, we can independently or you can request for a refund within two weeks of initiating the transaction. Poros Rummy will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our own independent investigation. The refund amount will be credited within two weeks to the financial instrument/platform that was used to make the corresponding transaction.

Voluntary Termination of Account

You may cease to use our gaming services and terminate your account by writing to us with a clear explanation of your intention. After evaluating your case, Poros Rummy will, at its own discretion, terminate your account and refund to you the cash amount available in your account within 21 working days. Please note that any account actions, including, but not limited to, playing cash games, tournaments, depositing and withdrawing money, that take place in your account after you email your request for terminating your account shall be deemed as actions performed solely by you and Poros Rummy shall not be responsible for such actions.

Inactive Accounts and Unused Funds

If your account has been inactive for over 365 days and has an unused cash balance, Poros Rummy shall remind you to activate your account. To activate your account, you must log in and use your cash balance by playing a cash game. After the reminders sent to your email address and phone number (via SMS), if you do not activate your account your cash balance shall be forfeited to Poros Rummy. All reminders shall be sent to the email address or phone number (via SMS) listed on your profile as part of the account details and information you provided to Poros Rummy.

Accounts found in breach of our Terms of Service shall receive no reminders, and the unused funds in such accounts shall be subject to the terms of our Breach and Consequences policy.

Indemnity

In accordance to the extent that is permitted by law, and in the humble consideration for allowing you to take part in the activity of online rummy games, you hereby agree with full knowledge to indemnify, defend and save us and hold us harmless to the complete extent of all awards and benefits, disbursements, litigation cost and reasonable fee of the attorney that we may have to incur or suffer in connection there with including any sort of direct or indirect or consequential losses that may refer to any loss of profit and reputation that can arise from any claims, suits, taxes, actions, cause of actions, damages, penalties, injuries, expenses, demands, interest and/or awards imposed, brought or asserted against us by any person who has a connection with:

  • Access to your user account by using your username or password to use our rummy games services with or without your authorization,
  • Instances of use, misuse or abuse of your user account on the Poros Rummy Website/Mobile App in any way whatsoever,
  • Offensive, illegal or defamatory conduct, demeanor or acts carried out by any players that are intended to mislead, defame and threaten, or cause obscene, illegal or inaccurate actions, even if originating from another player who is using your own account,
  • Publish any content on Poros Rummy Website/Mobile App that infringes the intellectual property rights of any other party,
  • Disruptions like technical failures, disconnections, defects, interruptions, system breakdowns, manipulations in data transmission, corruption of data or its loss, failure in communication lines, distributed and constant denial of service attacks, and virus or other unfavorable or adverse instances of technology in connection with your access to or the use of our services to play rummy on the Website/Mobile App.

Notwithstanding anything to the contrary contained in these Terms of Service or elsewhere, you agree that Poros Rummy's maximum aggregate liability for all your claims in all circumstances is limited to refunding only the withdrawable Balance, if any, in your Poros Rummy account back to you.